MITSY FAVOURITE

DESIGNED IN NZ. LEATHER UPPER AND LINING.

Residential & Business Addresses
FREE - When you spend over $150
$10 shipping for purchases under $150

Rural Addresses
$10 - When you spend over $150
$20 shipping for purchases under $150

DELIVERY DETAILS
- Dispatch estimate: 1-3 working days.
- We ship within New Zealand only.
- If all items in your order are not available to be dispatched from the same store, you may receive your order in several packages. You will receive a tracking number for your order.
- Your order will be put in a safe place in accordance with any delivery instructions you put at checkout when placing the order.
- If you have given a postal service Authority To Leave (ATL) for your deliverable packages, we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority. To avoid this risk we recommend you try our Click & Collect service, or have your package sent to a secure location where signature is required.

SIZING & FIT
We understand that finding the perfect fit and style when shopping for footwear online can be challenging. If you have any questions about a specific style, feel free to reach out to one of our stores where the item is available, or email us at online@footlooseshoes.co.nz. We're here to help ensure your satisfaction and minimise the need for returns.

RETURNS

• - Full price products - Can be returned for an exchange, store credit or a refund.
• - Seasonal sales and promotions - Purchases can be returned for an exchange or store credit. We do not offer refunds on items purchased during a sale or promotion.
• - Final clearance sale - These styles are unable to be returned or refunded unless deemed faulty. It will be clearly stated in the marketing and online when we are running a final clearance. Sale prices will be displayed directly with no promotional code needed.
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RETURNS PROCESS
Contact the store of dispatch as soon as possible if the shoes are not suitable.

We will accept a return provided that:
- You make contact with the store of dispatch within 5 working days of receiving your order.

• - You have a proof of purchase e.g. order confirmation or receipt.
• - The footwear has not been used or worn. When trying on at home be sure to do so inside on carpet.
• - It is returned in the original box.
• - It is posted back within 5 working days of receiving it.
• - Footloose is not liable for the loss of an item which is being returned, so please securely package and return your footwear using a courier service.
• - Return postage is covered by the customer. If you choose to do an exchange you will be charged freight.
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FAULTY PRODUCTS
On the rare occasion the shoes are faulty please contact the store of dispatch as soon as possible.

- The same process and timeframes for accepting a return still apply, as outlined above.
- For any manufacturer’s faults, we will first repair the product to a high-quality finish at our expense
- If a repair is not possible, we'll give you an exchange for a new item, store credit or full refund.
- We do this in accordance with the Consumer Guarantees Act.

GET IN TOUCH
For any other inquiries, please email us : online@footlooseshoes.co.nz  

US WOMEN = NZ WOMEN	EU WOMEN	UK WOMEN	CM
5	35-36	3	21.6
5.5	36	3.5	22.2
6	36-37	4	22.5
6.5	37	4.5	23
7	37-38	5	23.5
7.5	38	5.5	23.8
8	38-39	6	24.1
8.5	39	6.5	24.6
9	39-40	7	25.1
9.5	40	7.5	25.4
10	40-41	8	25.9
10.5	41	8.5	26.2
11	41-42	9	26.7