SHIPPING
DELIVERY IS FREE ON PURCHASES OVER $100 for residential and business addresses.
Shipping is a flat rate of $10 New Zealand wide for purchases up to $100 and all rural address purchases.

ESTIMATED DELIVERY TIMES
Dispatch estimate: 1 - 3 working days* (Note: rural deliveries can take 2 - 4 working days). We ship within New Zealand only.
If all items in your order are not available to be dispatched from the same store, you may receive your order in several packages.
All parcels must be signed for on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company.
With the COVID-19 social distancing restrictions in place your order will be put in a safe place in accordance with any delivery instructions you put at checkout when placing the order.
If you have given a postal service Authority To Leave (ATL) for your deliverable packages, we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority. To avoid this risk we recommend you try our Click & Collect service, or have your package sent to a secure location where signature is required.

ONLINE RETURNS
We understand that sometimes things don't work out, so we've tried to make resolving things easy. If trying on your purchase at home, make sure you do so inside and on carpet - we're unable to accept returned orders if the item has been worn or damaged after purchase.
If you've changed your mind, we'll happily give you a full refund or exchange within 7 working days of your purchase. Please contact the store you received it from to let them know and return your item along with your invoice or proof of purchase. Sale items are a final sale (no refunds) although we do offer an exchange within 7 working days of purchase. Please note we're unable to accept returned items if it has been worn or damaged after purchase.
Return postage is covered by the customer, but we will not ask you to pay for shipping again if you choose to exchange your order for a different size or style. If we can’t provide you with an exchange, we’ll issue you with a full refund. All refunds are processed via the original method of payment and will be processed within four working days of receipt of your order.
Please note that we would recommend using a courier service over a postal service. This will ensure the shoe/footwear will get to us within the returns timeframe. Otherwise we will be unable to process it if this arrives late in the post.
On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the returns timeframe.

Faulty Returns
We hope that you enjoy your new Footloose purchase and that it arrives to you in perfect condition.
Sometimes unforeseen faults happen. We encourage you to bring your item back to the store from which it was purchased, or contact us. For any manufacturer’s faults, we will first repair the product to a high-quality finish at our expense.
If a repair is not possible, we'll give you an exchange for a new item, store credit or full refund. We promise to uphold our end of the deal and do this in accordance with the Consumer Guarantees Act.

RETURN SHIPPING
Footloose is not liable for the loss of an item which is being returned, so please securely package and return using registered mail.

Live outside of New Zealand? 
Unfortunately, we do not offer international shipping at this time. All shipping is within New Zealand only. We apologise for any inconvenience this may cause. 

Keep in touch
For any other inquiries, please email us.
online@footlooseshoes.co.nz