IS FREE ON PURCHASES OVER $100 for residential and business addresses.
Shipping is a flat rate of $10 New Zealand wide for purchases up to $100 and all rural address purchases.
estimate: 1 - 3 working days* (Note: rural deliveries can take 2 - 4 working
days). We ship within New Zealand only.
If all items in your order are
not available to be dispatched from the same store, you may receive your order
in several packages.
parcels must be signed for on delivery, please ensure someone will be available
at your chosen address. If no one is available to sign for your delivery, a
Card-to-call will be left by the delivery company.
the COVID-19 social distancing restrictions in place your order will be put in
a safe place in accordance with any delivery instructions you put at checkout
when placing the order.
you have given a postal service Authority To Leave (ATL) for your deliverable
packages, we are not liable in any way for loss, theft or damage to the parcel
left in accordance with this authority. To avoid this risk we recommend you try
our Click & Collect service, or have your package sent to a secure location
where signature is required.
understand that sometimes things don't work out, so we've tried to make
resolving things easy. If trying on your purchase at home, make sure you do so
inside and on carpet - we're unable to accept returned orders if the item has
been worn or damaged after purchase.
If you've changed your mind, we'll happily give you a full
refund or exchange within 7 working days of your purchase. Please contact
the store you received it from to let them know and return your item along with
your invoice or proof of purchase. Sale items are a final sale (no refunds)
although we do offer an exchange within 7 working days of purchase. Please note
we're unable to accept returned items if it has been worn or damaged after
postage is covered by the customer, but we will not ask you to pay for shipping
again if you choose to exchange your order for a different size or style. If we
can’t provide you with an exchange, we’ll issue you with a full refund. All
refunds are processed via the original method of payment and will be processed
within four working days of receipt of your order.
note that we would recommend using a courier service over a postal service.
This will ensure the shoe/footwear will get to us within the returns timeframe.
Otherwise we will be unable to process it if this arrives late in the post.
rare occasions a refund may be declined. This should only occur when the
product is damaged and has not arrived in its original condition or outside of
the returns timeframe.
hope that you enjoy your new Footloose purchase and that it arrives to you in
unforeseen faults happen. We encourage you to bring your item back to the store
from which it was purchased, or contact us. For any manufacturer’s faults, we
will first repair the product to a high-quality finish at our expense.
a repair is not possible, we'll give you an exchange for a new item, store
credit or full refund. We promise to uphold our end of the deal and do this in
accordance with the Consumer Guarantees Act.
not liable for the loss of an item which is being returned, so please securely
package and return using registered mail.
Live outside of New Zealand?
we do not offer international shipping at this time. All shipping is within New
Zealand only. We apologise for any inconvenience this may cause.
any other inquiries, please email us.